TENDER PROPOSAL FOR PROVISION OF MYSTERY SHOPPER SERVICES

1. Orange Botswana (Pty) Limited invites sealed tender proposals from eligible, reputed and experienced companies for the Provision of Mystery Shopper Services.

2. The tender is open to both domestic and international companies.

3. Interested companies wishing to participate must submit their Expression of Interest via email to obw.tenders@orange.com using tender number and title as email subject (e.g. RFPO15/2026 Tender Proposal for Provision of Mystery Shopper Services). Email body must include the company name, contact person, telephone number and email address.

4. Tender documents will be issued via the Sprint portal upon receipt of the signed Non-Disclosure Agreement (NDA). Documents will be issued during working hours, from 0800hrs to 1230hrs and from 1400hrs to 1630hrs during weekdays.

5. Tender proposals are to be submitted in two folds, first one for technical solutions and the second one for the commercial proposal on Sprint portal (tool used for floating and submission of RFPs) before the 18th of September 2026 @ 1600hrs Local Time.

Telegraphic, telephone, facsimile, email and late submission of tender proposals will not be accepted.

Bidders are informed that there will be no public tender opening session.

6. The following timelines are to be observed by all bidders:

OPEN PUBLIC TENDER NOTICE

Activity	Date and Time
Expression of Interest Closing Date	24 August 2026 by 1700hrs Local time
NDA issue Date	25 August 2026
NDA Due Date	28 August 2026 by 1700hrs Local time
Floating of RFP on Sprint Portal	31 August 2026
RFP Questions Due Date	04 September 2026 by 1700hrs Local time
Response by OBW to questions	09 September 2026
RFP Proposals Due date	18 September 2026 by 1600hrs Local time

7. Queries and clarification relating to the issuance of these documents may be addressed in writing and emailed to obw.tenders@orange.com or on the 04th of September 2026.

Orange Botswana is not bound to accept the lowest or any offer nor incur any expenses in the preparation thereof.